1. Your Privacy - Our Commitment
At FleAffair, we are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Website.
2. FleAffair Privacy Guarantee
FleAffair promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Website and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.
3. Information we collect
When you use our Website, we collect and store your personal information. Our primary goal in doing so is to provide a safe, efficient, smooth and customized experience, such as the live feed home page as per your preferences. This allows us to provide services and features that meet your needs better, and to customize our Website to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To fully use (buying and selling) our Website, you will need to register using the integrated Facebook, Google, Twitter or email login and provide us with your name, date of birth, contact number, email id, residence / place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Website. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.
We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.
If you choose to buy or sell on the Website, we collect information about your buying and selling behavior. We also collect other users' comments about you in our feedback area.
If you establish a credit account with us to pay the fees we charge, we collect some additional information, such as a billing address, a credit/ debit card number and a credit/ debit card expiration date.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
4. Our use of your information
We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes. We may compare and review your personal information for errors, omissions and for accuracy.
If you choose to list an item for sale on the Website or open a credit account, or otherwise provide us with your financial information, we use your address and billing information to bill you and provide associated support.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website's content and product offerings, and customize the Website's content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Website.
5. Our Disclosure of your information
We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions. The following are examples of some categories of persons to whom we would share your information with from time-to-time.
FleAffair may aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.
ii. Internal Service Providers.
iii. Other Corporate Entities.
6. Legal Requests
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad elements. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, history, fraud complaints, and bidding and listing history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad elements, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and you authorize us to) disclose your name, street address, city, state, zip code, country, phone number, email, and company name to Intellectual Property right's owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
7. Your use of other users' information
In order to facilitate interaction among all FleAffair community members, our Website allows you to access other users' contact information. Further, as a seller you will be sent via email the FleAffair ID email address and other information of the buyer, and as a buyer you will be sent via email the FleAffair ID email address and other information of the seller. By entering into our User Agreement, you agree that, with respect to other user's personally identifiable information that you obtain through the Website or through a FleAffair related communication or FleAffair-facilitated transaction, FleAffair hereby grants to you a license to use such information only for:
(a) FleAffair-related communications that are not unsolicited commercial messages,
(b) using co-branded services offered through FleAffair (e.g. insurance, shipping and fraud complaints), and
(c) any other purpose that such user expressly opts into after adequate disclosure of the purpose(s).In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them.
In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another user to any third party without our consent and the consent of such other user after adequate disclosure.
FleAffair and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a FleAffair user-even a user who has purchased an item from you-to your mail list (email or physical mail) without their express consent after adequate disclosure.
8. Children's privacy
Children are not eligible to use our Website and we ask that minors (under the age of 18) do not submit any personal information to us. If you are under the age of 18, you cannot sell or purchase any items on the Website. If you wish to purchase or sell an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website provided that such purchase or sale is not in relation to any adult material/mature audience items displayed on the Website, the sale or purchase of which to/by minors is strictly prohibited.
9. Access or change your personally identifiable information
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on FleAffair, your FleAffair ID and Password are required in order to access your profile information.
When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.
Name and address of the entity collecting and retaining Your Information
Name and address of the entity collecting and retaining Your Information shall be the contracting entity stated in the FleAffair User Agreement.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are published on the Website.